Frequently Asked Questions
All customers must be 21+ and complete verification before an order can be fulfilled.
Verification requires a valid government-issued photo ID and a selfie holding your ID.
Before You Order
21+ & Verification Required
Valid ID and selfie verification are required for every customer.
No Medical Card Required
A medical card is not required to place an order.
Delivery or U.S. Shipping Only
No storefront or customer pickup is available.
No Minimum Order
There is no minimum purchase amount. Delivery or shipping fees still apply.
Exact Change for Cash
Drivers do not carry change.
All Sales Final
We do not accept returns or exchanges. Order or product issues are reviewed individually by the office.
Browse FAQs by Topic
Getting Started
Monday–Thursday: 12 PM–8 PM
Friday: 12 PM–9 PM
Saturday: 12 PM–8 PM
Sunday: 12 PM–5 PM
Available delivery route times are shown during checkout.
Yes. Regular delivery routes have a 10-minute cutoff before the displayed route time. The final route of the day has a cutoff of 45 minutes before closing.
Checkout will only display route times that are still available.
No. There is no minimum order amount. Every order is still subject to the applicable delivery or shipping fee.
No. A medical card is not required. All customers must be 21+ and complete verification before an order can be fulfilled.
No. We do not have a customer pickup location. Orders are fulfilled through local delivery or U.S. shipping.
No. Guest checkout is available.
Registered customers can earn Budz Bucks on qualifying product purchases, convert eligible Budz Bucks into Store Credit, leave product reviews, and earn a $5 coupon after completing an eligible review. These rewards are only available with an account.
Verification
Verification is required for every customer before an order can be fulfilled. All customers must be 21 years of age or older.
Submit a selfie while holding your valid government-issued photo ID. Your ID must belong to you and clearly show the information needed to complete verification.
Yes. The name on your valid ID must match the name used on your order. Your order cannot be fulfilled until verification is completed successfully.
We accept valid government-issued photo identification, including driver’s licenses, state-issued identification cards, passports, and other valid government-issued photo IDs.
You must be 21 or older to order.
Local Delivery
Delivery Area & Pricing
Enter your delivery address during checkout and our system will automatically determine the appropriate option.
If your address qualifies for local delivery, the applicable delivery charge will be calculated and shown in your total. If your address is better served by our North location, you’ll be redirected there. If your address is outside the local delivery area, shipping will be offered.
Yes. Local delivery fees are calculated automatically at checkout based on the delivery address.
0–10 miles: $20
11–15 miles: $30
16–19 miles: $40
Orders of $250 or more receive a $20 credit toward local delivery.
$20 delivery → FREE
$30 delivery → $10 remaining
$40 delivery → $20 remaining
Delivery is only completely free for customers in the $20 delivery tier.
If your address is outside our local delivery area, shipping will be offered as the primary option.
If you prefer local delivery, contact us after completing verification. We can provide approved meeting locations within our delivery area for you to choose from. We do not extend our delivery radius for out-of-zone orders.
Delivery fees are normally calculated automatically at checkout. In rare cases, if the delivery calculator cannot determine the correct rate or an incorrect fee is applied, we may review and correct the delivery charge after the order is placed.
We’ll contact you if an adjustment is necessary.
Routes & Arrival
Your selected route time is the time the driver leaves for that route, not your exact arrival time.
Your actual delivery time will vary depending on where your stop falls on the route, traffic, and other delivery conditions.
Your driver will contact you when they’re on the way and again when they’re approximately 10 minutes away.
Please make sure the contact information on your order is correct and remain available around your delivery window.
Drivers can generally wait about 5–10 minutes, depending on the route schedule.
If you’re unable to receive the order and the driver has to leave, an additional delivery fee is required for redelivery.
Meeting Your Driver
Customers must meet the driver at their vehicle when the order arrives.
Yes. We can deliver to hotels, restaurants, shopping plazas, and similar locations within our delivery area.
For hotels, customers should generally meet the driver outside the lobby or in an accessible area where the driver can park. Drivers do not deliver directly to hotel rooms.
Yes. Tips are never required, but you’re welcome to tip your driver if you choose.
Shipping
Yes. Shipping is available within the United States only.
We do not offer international shipping. If your address falls outside our local delivery area, the website will normally offer shipping as your fulfillment option.
Shipping orders are processed the same day payment is received.
After processing, shipping generally takes approximately 1–4 days, depending on the destination.
Three things are required before a shipped order can be processed:
1. Customer verification
2. Confirmation of a valid deliverable shipping address
3. Payment received
Once all three are completed, the order can be processed for shipment.
A shipping order may be canceled if verification or payment is not completed within 24 hours.
An order may also be canceled if we are unable to confirm the provided address as a valid deliverable location and the address issue cannot be resolved with the customer.
Tracking information is automatically sent by email once it becomes available.
If you do not receive the tracking email, contact us by text and we can provide your tracking information.
Payments & Crypto
Our standard payment methods are Cash and Crypto.
Cash App may also be available upon request, but availability is not guaranteed. If Cash App is not currently available, another accepted payment method will need to be used.
Yes. If paying with cash, please have exact change. Drivers do not carry change.
If you provide more cash than your order total, the additional amount will be considered a tip for the driver unless you contact the office and request that the remaining balance be applied as Store Credit to your account.
After placing your order, let us know that you would like to pay with Crypto. We will provide the appropriate wallet address.
Crypto payment must be fully completed before your order can be sent out. A transaction that is still pending or processing is not considered completed payment.
If you initially choose Crypto but cannot complete the payment, contact us and let us know you would like to switch payment methods.
Your order can then be processed using the newly selected payment method.
Always verify the wallet address before sending Crypto.
Customers are responsible for sending payment to the correct wallet address provided by Budz. If Crypto is sent to an incorrect wallet that does not belong to us, we have not received payment and those funds cannot be applied toward your order.
The order balance will still need to be paid before the order can be processed.
Promos, Budz Bucks & Store Credit
Yes. Our current promotional code is:
BESTBUDZ — $10 OFF
Available promotions may change over time.
Registered customers earn 1 Budz Buck for every $1 spent on products. Delivery fees do not earn Budz Bucks.
You must accumulate at least 500 Budz Bucks before converting them into Store Credit.
500 Budz Bucks = $20 Store Credit
Budz Bucks and related rewards are only available to registered customers.
Available Store Credit can be applied toward product purchases only.
Store Credit is redeemed in $5 increments — $5, $10, $15, $20, and so on.
Store Credit cannot be applied toward delivery fees. Any unused Store Credit remains available on your account for future purchases.
After you receive your order and it is marked Completed, our automated review system will email you an invitation to leave a review.
Complete your review through the link provided in that email. Once completed, the system will automatically send a follow-up email containing your $5 coupon code.
The reward code is generated by the automated review system and cannot be manually created by our office.
If you don’t receive your review-request email, contact us. We can attempt to resend it and check for any errors.
Yes, certain discounts and credits can be combined:
Coupon + Store Credit: Yes
Coupon + Coupon: No
$250+ Delivery Credit + Coupon: Yes, provided the qualifying total remains at least $250 after the coupon is applied
$250+ Delivery Credit + Store Credit: Yes
Store Credit applies toward products, while the $250+ Delivery Credit applies toward the delivery charge.
Order Issues & Policies
Contact the Budz office immediately so we can review your order and help resolve the issue.
Order issues are reviewed individually.
No. All sales are final, and we do not accept returns or exchanges.
If you experience a problem with an order or product, contact the office. Issues are reviewed and handled on a case-by-case basis.
For local delivery orders, you may cancel before your selected route time.
Once the driver has departed on your selected route, the order is considered out for delivery. Canceling after the driver has left is treated as a missed delivery. If you later request redelivery, an additional delivery fee will apply.
For shipped orders, you may cancel while the order is awaiting payment. Shipping orders are not shipped until payment has been received.
Contact the Budz office by calling or texting us during business hours.
Call Us Directly or Send an SMS to 954-593-4204 for the fastest response.